Instructions for registration and orders

Home / Instructions for registration and orders

How to register 

How to place an order

Customer registration

Welcome to Eufill. To use our online portal you need to register first.

  • Go to eufill.com
  • You will find the 'register' button at the top right corner.
  • Enter all on the registration page. It will help us to verify accounts more quickly and facilitate order handling.
  • You need to agree with our Terms & Conditions, where asked at the bottom of the page.
  • Then click 'register'.
  • You will receive a confirmation that we have received your application and that we will begin the verification process for your account. In some cases that requires some time because we have to check data (E.g. agreements about discounts, etc.).
  • You will receive a confirmation e-mail when your account is approved.

 

Logging in to the portal

  • Go to eufill.com
  • Choose the correct language and your choice of payment currency in the top left corner.
  • Then click on the 'log in' button at the top right corner.
  • Enter the e-mail address you used to create your account and your chosen password. Please note: Only one e-mail address can be used on your account.
  • Once logged in, you will go automatically to your account dashboard. Here you can see the information that we have regarding the account and any previously placed orders.

 

Placing an order

  • Log in at eufill.com
  • Use the magnifying glass (Top right corner) to search for your product. You can search using the product name or the article code.
  • The product page will show you the price of the article (From mid-January that will be the price with the granted discount applied) and the stock level. You can also order products that are not in stock as a back order. We will deliver the products in question as soon as they are in stock. The portal always shows the current stock.
  • Enter the amount of the product you want to order on the product screen and add that order to the shopping cart.
  • Once you have all the products you want in the shopping cart, go to the shopping cart.
  • If you have received a voucher code, you can enter it here. The applicable discount will be applied directly to the order.
  • Then click to confirm the order.
  • Check all the data on the next screen and make any corrections if necessary. Then click on 'next step'.
  • Choose the shipping method.
  • Choose the payment method.
  • Agree to the terms and then click on 'buy'.
  • Your order is placed, and you will receive an order confirmation.
  • The order goes into our system and we will check it if necessary.
  • Customers without a credit limit will then receive a pro forma invoice. As soon as we receive the payment, we will prepare the order at our warehouse, ready for shipment or pick-up (EXW). Pay attention! We must receive the payment in the currency on the pro forma invoice.
  • How does it work if you opt for pick-up? You will receive a pick-up number from us. VERY IMPORTANT make sure the collector has that number; otherwise he or she cannot collect the order.
  • Once the orders are ready for shipment or pick-up, you will receive the invoice right away. The invoice will show the serial numbers of the products.
  • ATTENTION! For payments to Eufill, use in the reference the order number provided by Eufill (2019xxxx).
  • You must make payments to Eufill with the bank code OUR (not SHA or BEN). If you choose something other than OUR, you will later receive a payment reminder for the difference.

    • OUR

      The Payer (sender of the payment) will bear all of the payment transaction fees.

      Normally you will be billed separately for the payment transfer. The Payee (recipient of the payment) will not pay any payment fees, the beneficiary will receive the full amount of the payment.

      SHA (SHAred)

      The Payer (sender of the payment) will pay all fees charged by the sending bank

      You will be billed separately for the payment transfer. The Payee (recipient of the payment) will pay all fees charged by the receiving bank. The recipient will receive the payment minus any correspondent /intermediary fees.

 

Logistics Related Questions

Customer has a CIP transport damage:

  • Customer can email Logistics@eufill.com
  • What Eufill will need is order number, pictures of damage and stock quantity that is damaged.
  • We will contact the customer on what the customer would like as a solution (replacement product or Credit note)
  • We will arrange collection on the damaged goods and apply one of the two solutions mentioned above.

Requesting a POD for an CIP shipment.

  • If you would like to request a Proof of delivery (POD) for an CIP shipment. You can E-mail Logistics@eufill.com with the following information.
    • Please provide our Logistics team with an Invoice number or tracking link number. And let them know that you would like a POD of this shipment.
    • Eufill Logistics team will retrieve the Proof of delivery (POD) and share the copy of this document with you.

Please note that after three months after the shipping date the records will be refreshed and erased, and the POD cannot be requested anymore.

I placed an order on the portal, when is the order packed and ready?

  • If an order has been placed on the portal, this can only be processed when a payment has been received.
  • Your order can be processed immediately if your credit terms allow it (when a customer has a credit term with Eufill)
  • At the moment an order is processed, Eufill has three days to prepare an order for CIP or EXW.

Customer has received wrong product:

  • Customer can email Logistics@eufill.com
  • What Eufill will need is order number, pictures of wrong product and quantity.
  • Eufill can arrange collection of the wrong shipped product(s) and will arrange shipping of the correct products that the customer originally ordered.
  • ­The customer will receive a new (commercial) invoice, for serial number tracking.

Customer wants an express shipment

  • For customers in Europe, DHL Express is an option for shipments up to 900kgs. The customer can select DHL Express in checkout, when placing an order.
  • This order will be processed as an urgent order, and our warehouse will pack this order as an urgent order.
  • Pre-payment customer are asked to pay their pro forma invoice via speed payment, to be able to send out the goods as soon as possible.

Customer has an issue with CIP shipment during transit

  • If you as a customer would like to dropship your order from us to your client, you should alter the delivery address in the check-out. You should fill in the address of your drop ship customer.
  • Please note that we share the address with DHL for your transport only.
  • Customer should add contact details from the drop ship customer. Please add in the comment field:
    • Contact email address of the recipient
    • Telephone number of the recipient

Your client will then receive your tracking link from DHL per email (or telephone). Please note that DHL will always contact the drop ship customer address for delivery and not the address that ordered the shipment.

If customer need any special requirements for their CIP or EXW shipment

  • If a customer needs a special adjustment, or a special requirement for their shipment, the customer may contact Logistics@eufill.com.
  • Eufill will communicate with the customer on what Eufill will be capable on helping with, or that this request can unfortunately not be fulfilled.
  • As result, Eufill will communicate back on what request was fulfilled and which were not fulfilled. Of course, if an explanation is needed, Eufill can contact the customer by telephone.

If a customer wants a quote for EXW-shipment

  • If a customer would like a quotation for a shipment that is awaiting collection, the customer can feel free to contact Logistics@eufill.com.
  • Eufill asks which order this is regarding to, and what the “ship to - address” is.
  • Eufill will respond with multiple options, which are from regular shipping to express shipping.
  • The customer would like to use Eufill arranged shipment and accepts the quotation, Eufill will set everything in motion.
  • When the shipment has been arranged, Eufill will share the tracking link of the shipment via email.

I would like to dropship my order within the EU, how does this work?

  • If you as a customer would like to dropship your order from us to your client, you should alter the delivery address in the check-out. You should fill in the address of your drop ship customer.
  • Please note that we share the address with DLH for your transport only.
  • If must add contact details from the drop ship customer. Please add in the comment field:
    • Contact email address of the recipient
    • Telephone number of the recipient

Your client will then receive your tracking link from DHL per email (or telephone). Please note that DHL will always contact the drop ship customer address for delivery and not the address that ordered the shipment.

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